Refund & Return Policy
Last updated: July 17, 2026
At Pioneer Spring Water, we take great care in packaging and shipping every order. Because we ship perishable beverages in glass bottles, we have specific guidelines around returns and refunds. Please read this policy carefully before placing your order.
Our Policy
Due to the nature of our products — consumable beverages in glass bottles — we do not accept returns or exchanges on orders that arrive in good condition. All sales are final once an order has been shipped.
Damaged or Incorrect Orders
If your order arrives damaged, broken, or contains the wrong product, we will make it right. Here’s what to do:
- Take clear photos of the damaged packaging and products immediately upon receipt.
- Contact us within 48 hours of delivery at (816) 859-5666 or through pioneerspringwater.com/contact/.
- Include your order number and photos in your message.
Once we review your claim, we will either issue a full or partial refund to your original payment method or reship the affected items at no additional cost to you, depending on the situation.
Refund Processing
Approved refunds are processed within 5–7 business days and returned to the original payment method. Please allow additional time for your bank or card issuer to post the credit.
Lost Packages
If your tracking shows delivered but you have not received your package, please contact us within 5 business days of the expected delivery date. We will work with the carrier to investigate and resolve the issue.
Shipping Costs
Original shipping costs are non-refundable unless the error was ours (wrong product shipped or order arrived damaged through no fault of your own).
Contact Us
Pioneer Spring Water 306 W Maple Ave, Independence, MO 64050 Phone: (816) 859-5666 pioneerspringwater.com/contact/